EZFOTO · Trust & information
Refund Policy
If a payment or service goes wrong, contact us for a fair review.
Draft updated 29 October 2026
What this policy covers
This policy covers EZFOTO Website, Client Gallery and Event Sales plans. Photography fees paid directly to a photographer are handled under your agreement with that photographer. For an Event Sales purchase, contact support with your order number if delivery fails or you believe the payment is incorrect.
When to contact us
We review duplicate successful charges, incorrect amounts, payments that did not activate the purchased service and unresolved failures of the purchased service. Please contact us promptly so we can investigate. A request does not automatically approve or execute a refund, and we may first resolve an activation or service issue where appropriate.
What to send
Email ezfotoo@gmail.com or message +60 19-551 9790 with your order number, account email, payment date and a short description. Relevant screenshots can help. Never send passwords, OTPs or complete bank/card credentials. We may request further information needed to identify and verify the transaction.
How reviews work
We check the payment-provider record, purchased terms, activation, use and reported problem. We explain the outcome and any proposed remedy. Approved refunds are processed through an available verified payment-provider or banking method; we confirm the method and expected timing individually. Review approval alone does not mean the money has already been returned. We do not promise a fixed processing time before provider arrangements are confirmed.
Change of mind and expiry
Change of mind, unused capacity and allowing access to expire do not automatically qualify for a refund after activation. We consider the circumstances and applicable rights. A renewal is a separate manual purchase. Extra storage does not extend the underlying plan or gallery period. If a verified payment arrives too late to activate, contact support for review instead of paying again.
Your rights
This policy does not exclude or limit any refund, repair, replacement or other remedy required by applicable law. Promotional discounts and any amount actually paid are considered when reviewing a refund. Contact support if you disagree with an outcome so it can be reconsidered.